Thinzar M. Thein

Thinzar M. Thein


Thinzar

Summary


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent administrative skills. Proven ability to establish rapport with clients. Reliable and driven, with strong time-management and prioritization abilities. Proven capability in delivering and maintaining technical service excellence consistently. Architected technical solutions for high availability and resiliency.

Skills


  • JAVA
  • JAVA Script
  • HTML
  • SQL
  • CSS
  • PHP
  • C#
  • Spring Boot

    • Education

  • Master of Software Engineer
  • Bechlor of Scinece, Computer and Information Science
  • Specialist Diploma in System Development Technology — Singapore Polytechnic
  • University of Dagon — Bachelor of Arts ( Economic ) Yangon , Myanmar

    • Certifications

  • CompTIA A+ Certification
  • Windows System Administrator
  • AWS Certified Developer

    • Experience

    National Security Agency Fort Meade, Software Enginner, 2020-present

  • Creating applications that scale across an entire data center
  • Identifying and retrieving the most important pieces of information out of 100s of petabytes of data
  • Leveraging open source software
  • Integrating off-the-shelf and government developed software
  • Leading new advances in computer science and riding the bleeding edge of computing technologies
  • Design and implementation of encryption

    • National Institutes of Health Center for Information Technology (CIT), Web Programer, 2018-2020
  • Produced fully functional programs writing clean, testable code
  • Collaborated with internal teams to identify system requirements
  • Integrated back-end data
  • Designed user interface and web layout using HTML/CSS practices
  • Upgraded and repair existing programs
  • Performed periodical tests and debugging to maximize program efficiency
  • Created technical documentation for user support
  • Suggested new features to improve program navigation and operation
  • Followed security principles
  • Stayed up-to-date with industry developments

    • Adventist Health Care, Shady Grove Center, Sterile Processing Tech, Rockville, MD, 2016- 2017
  • Received, cleaned, decontaminated and sterilized reusable patient care equipment, instrumentation and supplies
  • Disassembled, inspected, inventoried and assembled both surgical and house instrumentation and procedural trays
  • Maintained adequate inventory levels for all surgical/house instrumentation/trays and supplies
  • Assembled surgical case carts as required
  • Recorded and maintained required sterilization records
  • Served as technical contact person for questions concerning decontamination and sterilization

    • Georgetown University Hospital, Sterile Processing Tech, Washington DC, 2015- 2016
  • Decontaminated and sterilized instruments, medical supplies and equipment, and assembled, wrapped and sterilized trays of instruments.
  • Followed proper Standard Precautions while in decontamination and sterilization areas
  • Monitored biological and chemical wash solution to ensure quality and consistency for decontamination of instruments and medical equipment
  • Restocked, labeled, and maintained inventory, submitted requisitions, collected and distributed instruments, trays, crash carts, and facility medical equipment
  • Performed environmental maintenance duties and assists in maintaining inventory levels in sterile processing, the operating room, and in equipment storage areas

    • FMI Air Charter, Head of Marketing and Business Analyst, Yangon, Myanmar, 2012-2013
  • Planned, designed and recommended business processes to improve and support business activities
  • Analyzed and documented client's business requirements and processes and communicated these requirements data and process models, including data dictionaries and volume estimates from organizations, embassies and corporate companies.
  • Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
  • Facilitated meeting with clients to gather and document requirements and explore potential solutions

    • MIB Group, Business Development and Business Analyst, Yangon, Myanmar, 2010-2012
  • Prepared various reports and statements about the market condition
  • Responsible for preparing detailed marketing research programs under the supervision of analyst
  • Responsible for analyzing documents and reports, attending various training programs arranged by the management
  • Responsible for maintaining good relationship with the team members
  • Handled all computer related work- preparing documents, reports and statements

    • BMC International College, Consultant, Singapore, 2007-2010
  • Answered customer telephone inquiries from general question
  • Promptly responded to general inquires via telephone, e-mail and fax
  • Consulted with customers to evaluate needs and determine best options
  • Maintained up-to date knowledge of school polices regarding payment , changes and upgrades
  • Processed cash deposit of the daily sales such as monthly installment of the payment, course registration fee and other payments
  • Recorded and maintained records of telephone exchanges in accordance with specific, established procedure
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